Snowdragon warrants all the products manufactured by Snowdragon to be free from defects in material and workmanship under normal use for a period of twelve months after the date of the original purchase price if repair or replacement is not possible or practical. Snowdragon warranty covers only the product itself; Snowdragon will assume no liability for labor costs, installation costs, or other losses.
Your warranty rights will be honored only when the product has been installed and used properly as deemed by Snowdragon . Snowdragon will not repair or replace products damaged by improper use or faulty installation.
Customer must report any damage within 3 days of receipt of order by sending digital photographs (.jpg) of damaged items & shipping materials too. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 3 day period will not be deemed valid by Snowdragon . All claims regarding shipment error must be made within 24 hours of receipt of merchandise.
Snowdragon will accept returns for a refund within 30 days of the shipment of your order. *Please note exceptions below.
To know the return process ,by sending email to firstname.lastname@example.org All packages sent to Snowdragon must have an RMA number issued and printed clearly on the outside of the package. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 30 percent restocking fee is applied to all valid and authorized returns. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return.